Data Deletion and Account Removal

How you can request deletion

In the Doro mobile app

1. Open the Doro app and sign in.
2. Go to Settings.
3. Tap Delete Account and confirm.

On the business web portal

1. Sign in to your business account.
2. Go to Account settings.
3. Use Delete Account and confirm in the dialog.

By email

If you cannot access your account, email info@getdoro.co with the subject line Delete My Data. Include:

• The email address tied to your account
• Your username or business name (if available)
• Whether you are a member or business user
• A short statement that you want your Doro data deleted

What happens next

• When you delete through the app or web portal, your account is removed promptly and you are signed out.
• Linked social account tokens and connection records associated with your account are removed as part of deletion processing.
• If your account uses our identity provider, we also remove the corresponding authentication record where applicable.
• For email requests, we verify ownership of the account and process deletion as soon as reasonably possible.

Deletion may include account profile data, settings, linked social connections, campaign participation records tied to your account, notifications, and preferences. Limited data may be retained where required for fraud prevention, dispute handling, legal compliance, or backup integrity for a short retention window.

Track your request

If you submitted a request by email, reply to the same thread to ask for a status update. We will confirm by email when deletion has been completed.

Irreversible action

Deleting your account is permanent. If you return to Doro later, you will need to create a new account. Doro does not offer a separate temporary deactivation flow for members or businesses at this time.